Why has my payment been declined?

If your payment has been declined, the card details in your account may not match the details held by the bank or card provider. 
Please check the following information on your payment details:

  • Have you entered the correct expiry date?
  • Does the billing address and postcode you entered match the details held by your card provider? 
  • Do you have sufficient funds available on the card?
  • Has the card you paid with expired? If so you will need to enter the details of a different card.
If your bank has declined our request for payment then you'll need to contact them directly.
{writeArticleCategories}

{writeTagHeader} {writeArticleTags}

{writeRelatedArticlesHeader}{writeRelatedArticles}

You cannot comment on this entry

Most popular FAQs

  1. Where is my order? (21934 views)
  2. What are the Cashback Programmes when placing an order? ... (14125 views)
  3. What are the Terms and Conditions of the 'Your ... (12432 views)
  4. How do I return an item? (10431 views)
  5. Can I amend my order? (8326 views)
  6. Can I exchange some of my products for other ... (7997 views)
  7. How do I use a discount code? (7321 views)
  8. Why is my discount code not working? (5969 views)
  9. How do I track my order after it has ... (5440 views)
  10. What delivery options do you offer? (4718 views)

Latest FAQs

  1. How can I pay for my order? (2016-11-16 10:07)
  2. How do I search for an item? (2016-11-16 10:06)
  3. Can I have my item delivered to an alternative ... (2016-11-15 14:09)
  4. I have opted to pay using paypal but I ... (2016-11-15 14:09)
  5. When will I receive my refund? (2016-11-15 14:08)